Use case
Build one inbox for every social DM
Modiva's `messages_inbox` and `messages_send` tools return conversations from every messaging platform in one normalised shape, so a single inbox UI — or AI responder — covers them all.
The problem
Customer messages arrive across Instagram, Messenger, WhatsApp and X, each with its own API, windows and rules. Stitching them into one view is a project on its own.
How Modiva does it
Connect messaging accounts
Authorize each channel once through Modiva's hosted OAuth.
Pull conversations
Call messages_inbox to list threads and messages_list to read a thread — all normalised to the same fields across platforms.
Reply or auto-respond
Send with messages_send. Over MCP, an agent can read an incoming message and reply on its own, respecting each platform's messaging window.
Build it on Modiva
Start freeFAQ
Are messages in one format across channels?
Yes — Modiva normalises every channel into a shared shape, so one inbox handles all of them.
Does it respect messaging windows?
Yes — Modiva enforces each platform's policy and timing rules so your sends stay compliant.